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General Enquiries
Customer Service Centre
 Tel: (603) 2170 8282
 Fax: (603) 2031 7282
 Email:Customer Service
 Address: Ground Floor, Wisma Boustead,
71 Jalan Raja Chulan,
50200 Kuala Lumpur
Claims Enquiries
Claims One Stop Service Centre
 Tel: (603) 2170 8282 (press 3 for Claims)
 Fax: (603) 2031 6393
 Email:Claims Service
 Address: Level 26
Wisma Goldhill,
67 Jalan Raja Chulan,
50200 Kuala Lumpur
Operating Hours
Monday to Thursday
8.30am to 5.15pm

8.30am to 4.45pm
(Excluding public holidays)
  • Report to police within 24 hours.
  • If a third party vehicle is involved, note the registration number of the vehicle, nature of damaged sustained and the insurer concerned.
  • If a third party is injured, note the injuries suffered and if possible the personal details of the injured name, age, occupation, etc.
  • Notify us in writing with full details as soon as possible.
  • If you have a comprehensive policy and choose to claim under own policy, the vehicle must be removed to the nearest PIAM Approved Repairers Scheme (PARS) repairer selected and approved by us. Click here to view a list of our panel repairers.
  • Complete 'Report Form on Motor Vehicle Accident' printed by our panel repairers and return to them with the relevant documents.
  • Therepairers will submit these documents online to us together with the estimate Cost of Repairs for our appointed adjusters to survey the vehicle.
  • You should not instruct the repairer to commence repair works without our written approval.
  • DO NOT negotiate, admit, repudiate or promise settlement to any third parties.
  • Pass all Summons, correspondences in relation to the accident to us UNANSWERED IMMEDIATELY.
Own Damage Claim
  • Report Form duly completed
  • Copy of registration card
  • Copy of insured's NRIC and driving license
  • Copy of driver's NRIC and driving license
  • Certified copy of police report
  • Copy of road tax
  • Copy of vehicle's permit (Commercial Vehicle only)
  • Copy of Puspakom Inspection Disc (Commercial Vehicle only)
  • Estimate of repairs
  • Photographs taken at the scene of accident

Own Damage - ODKFK Claim
All Own Damage claim documents plus:

  • Declaration form duly signed
  • Copy of third party's police report
  • Copy of police investigation result
  • Copy of police sketch plan & key
  • Third party's vehicle policy details or the RIMV search

Windscreen Claim

  • Duly completed Claim Form
  • Photographs showing the damaged windscreen (before and after repairs) with at least one showing clearly the brand logo.
  • Original invoice (with breakdown of repairs) and official receipt from workshop
  • Original invoice for tinting (both old and new) plus a photograph showing the tinted film being peeled off from the damaged glass (if applicable)
  • Police report is required if repair/replacement is not carried out in AXA's panel or franchise workshops 

Theft Claim

  • Report Form duly completed
  • Copy of insured's NRIC and driving license
  • Copy of driver's NRIC and driving license
  • Original police report
  • Copy of registration card
  • Copy of hire purchase agreement, if applicable
  • Original Policy Schedule
  • Original Certificate of Insurance
AXA Panel Workshops
The panel workshops under AXA SmartDrive Assistance Plan (ASAP) provide quality repairs to your vehicle. A 6 Month Warranty Certificate is issued to guarantee the repaired works.

Car Panel Workshop
Click to read the list of our panel workshops.

Windscreen Panel Workshop
Click to read the list of our windscreen panel workshops

Motor Claim (Accident, Theft & Windscreen)
Click to download our motor claim form
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