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General Enquiries
Customer Service Centre
 Tel: (603) 2170 8282
 Fax: (603) 2031 7282
 Email:Customer Service
 Address: Ground Floor, Wisma Boustead,
71 Jalan Raja Chulan,
50200 Kuala Lumpur
Claims Enquiries
Claims One Stop Service Centre
 Tel: (603) 2170 8282 (press 3 for Claims)
 Fax: (603) 2031 6393
 Email:Claims Service
 Address: Level 26
Wisma Goldhill,
67 Jalan Raja Chulan,
50200 Kuala Lumpur
Operating Hours
Monday to Thursday
8.30am to 5.15pm

8.30am to 4.45pm
(Excluding public holidays)
AXA Affin General Insurance Berhad is a joint venture between AXA Group and Affin Holdings Berhad, a leader in Malaysia’s financial services industry. We were incorporated in Malaysia on July 12th, 1975 as a licensed general insurance company. Prior to that, companies that now form part of the AXA Group operated in Malaysia for a period stretching back to 1874. AXA Affin has been focusing on growth in Malaysia and is one of the most profitable in the insurance industry. We have over 800 employees in 22 offices nationwide, and service nearly 500,000 customers through more than 3500 agents.

With over 130 years of experience in Malaysia, we have expertise in personal, business and health insurances. Our product range includes Motor, Household, Health, Accidental and Travel Insurance for individual customers as well as comprehensive plans specially designed for SME businesses. In addition, we provide insurance services in specialist fields such as Marine and Trade Credit Insurance.

Our Commitment

We strive to become the preferred company by conducting our business responsibly and building long-term relationships of trust with our customers and partners. Three core attitudes that guide our daily actions and our commitment:

Available: We are there when our customers need us and we listen to them, truly.

Attentive: We treat our customers with empathy and consideration, provide personalized advice along their lives and reward their loyalty.

Reliable: We say what we do and we do what we say, we deliver and keep our customers informed, so that they can trust us.

Member of PIDM

AXA Affin General Insurance Berhad is a member of Perbadanan Insurans Deposit Malaysia (PIDM). As a member of PIDM, some of the benefits insured under the takaful certificates or insurance policies offered by AXA Affin General Insurance Berhad are protected against loss of part or all of takaful or insurance benefits by PIDM, in the unlikely event of an insurer member failure. For further details of protection limits and the scope of coverage, please obtain a PIDM information brochure from AXA Affin General Insurance Berhad or visit PIDM website (www.pidm.gov.my) or call PIDM toll free line (1-800-88-1266).


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