Please let us know, as soon as possible, if you think you may need to make a claim on your insurance policy. It is your duty to do this under your policy, and the sooner you contact us the sooner we will be able to give you the support you require. Alternatively, you can email our Claims Department and contact us by phone or fax at any of the branches in our Nationwide Network. For non-motor claims enquiries, please contact our Claims Service Team at 03-2170 8282 (press 2 for Claims, followed by 2 for Non-motor Claims)

1. If your property has been damaged, try to prevent further loss by removing undamaged property to a safe place, and protect any property that cannot be moved from exposure to the elements.

2. If any criminal activity is suspected, lodge a police report as soon as possible.

3. If you are insured for your business or personal liabilities and have been accused of negligence, or causing injury or damage that might give rise to a civil action, do not admit liability. Please contact us as soon as possible and supply us with copies of all relevant correspondence.

Please click the appropriate link for further information on Motor, Travel, Personal Accident, Liability, Health, Property or Marine.

Submit your SmartTraveller online claims notification here.