In view of the recent outbreak of Coronavirus (COVID-19), we would like to assure that AXA Affin General Insurance will extend coverage to cover treatments and/ or hospital admissions (applies to all our medical products) related to COVID-19 infection within Malaysia.
As our valued partners and customers, your well-being is our paramount concern and we urge you to take preventive measures to protect yourselves and your family.
For any Medical Assistance, please contact the respective TPA’s call center:
Asia Assistance: + 603 7628 3730
Should you require any further clarification, please contact our Customer Service at 03-2170 8282 Monday to Friday from 8.30am to 5.30pm.
World Health Organization (WHO) had announced that COVID-19 outbreak was confirmed in China on 30th January 2020 and declared this outbreak as a global pandemic on 11th March 2020. The announcement has been widely covered by mainstream media and is considered as a “Known Event”.
AXA Affin General Insurance wishes to inform that trip cancellation claim and all benefits related to COVID-19 for travel policies purchased on and after 31st January 2020 (for China) and 12th March 2020 (worldwide except China) will not be covered.
We assure you that every policy response in consideration to COVID-19 claim will be assessed based on the reporting of the situation, facts of each case and policy terms & conditions.
For any further enquiries, please contact our Customer Service at +603 2170 8282 (Mon-Fri 8:30am-5.30pm) or email: email@example.com
For Emergency Assistance while you are overseas, please contact our 24/7 Travel Assistance line at +603 2142 0399
A. Travel warning has been issued by World Health Organisation (WHO), other countries, widely published by the media (i.e. mainstream and social media etc.) and publicly known (globally and locally) on warnings imposed due to the spread of the Coronavirus (COVID-19). This is considered as a known event, which deems the cancellation of trips as necessary and unavoidable prior to your trip.
B. Your Travel Policy must be purchased before the ‘Known Event” and at least 14 days before commencement of your trip.
C. You must obtain written confirmation from your respective Travel Operators e.g. Airline, Hotel, Rental Car, Railway, Ground Tour etc, confirming the non-refundable prepaid cost of your ticket, accommodation and/or other travel operators.
Under the Loss of Deposit or Cancellation benefit, we will reimburse the insured person for the loss of irrecoverable charges paid, provided that the claims were made against relevant parties prior to making claims against us. We will pay the portion that is not compensated by the relevant parties, up to the benefit limit stated in your Policy Schedule and subject to the policy conditions stated above.
We will reimburse you for additional charges levied in relation to any prepaid costs paid by you due to the change of travel dates, up to the benefit limit stated in your Policy Schedule, and subject to policy conditions and exclusions. This is applicable for Postponement benefit only.
Provided that you have already departed for your trip prior to the “Known Event” date/ announcement, you can claim under Travel Curtailment Benefit if you cut short your trip and return to Malaysia. We will reimburse you for the unexpired irrecoverable prepaid cost from the date of your arrival back to Malaysia, up to the benefit limit stated in your Policy Schedule.
No, you are not eligible to claim unless you come back to Malaysia immediately when the travel warning/ alerts were issued and you can claim under “Trip Curtailment” benefit.
At present, we have a specific provision on automatic extension of coverage of 30 days which has to be due to unavoidable delay of the scheduled common carrier in which the insured is travelling on resulting in the insured being unable to complete the trip within the period of insurance.
There is no provision under the policy to reimburse additional costs incurred. We will compensate under the travel delay from the time specified in the Itinerary supplied to you up to the actual departure time of your return flight to Malaysia. We will pay RM200 for the first six (6) complete hours of delay and RM300 for each complete six (6) hours thereafter up to the limit stated in the Schedule of Benefits. This Benefit is not applicable to Classic Plan.
Yes, the policy covers treatment/ hospitalization caused by Coronavirus (COVID-19) whilst you are overseas.
It depends on the benefits you are claiming for. Please visit https://support.axa.com.my/ on the required supporting documents and submit your claim online.
In appreciation to its loyal customers, AXA Malaysia (AXA Affin General Insurance Berhad & AXA Affin Life Insurance Berhad) will be absorbing the 6% goods and services tax (GST) to all its policyholders, as follows:
For more information, please click here to contact us.
Important Notice :
Please be informed that Service Tax will be implemented by the Government of Malaysia with effect from 1 September 2018 at a rate of six (6) per centum.
AXA Affin Insurance Malaysia reserves the right to collect from you an amount equivalent to the Service Tax payable on the applicable premium for the policy period, or in the event that the policy period commences before but expires after 1 September 2018, to collect from you an amount equivalent to the Service Tax payable on the applicable premium calculated from 1 September 2018 on a pro-rated basis.
Your obligation to pay Service Tax shall form part of the Terms and Conditions in your insurance policy.
The laws governing Service Tax are as per the Service Tax Act, 2018 and all Regulations passed by the Government of Malaysia from time to time.
For more info on taxable services under the Insurance & Takaful industry, kindly click here (Reference: B. Service Tax – Item 9)
Notis Penting :
Dimaklumkan bahawa Cukai Perkhidmatan akan dikuatkuasakan oleh Kerajaan Malaysia pada 1 September 2018 pada kadar enam (6) peratus.
AXA Affin Insurance Malaysia berhak memungut sejumlah amaun bayaran Cukai Perkhidmatan yang dikenakan ke atas premium yang ditetapkan semasa tempoh polisi, atau sekiranya tempoh polisi bermula sebelum dan berakhir selepas 1 September 2018, memungut daripada pemegang polisi amaun Cukai Perkhidmatan secara pro-rata yang dikenakan ke atas premium yang dikira bermula 1 September 2018.
Kewajipan membayar Cukai Perkhidmatan hendaklah tertakluk kepada Terma dan Syarat di dalam polisi Insurans anda. Undang-Undang yang mentadbir Cukai Perkhidmatan adalah Akta Cukai Perkhidmatan, 2018 dan segala Peraturan yang diluluskan oleh Kerajaan Malaysia dari masa ke semasa.
Untuk maklumat lanjut tentang Cukai Perkhidmatan yang dikenakan di bawah industri Insurans & Takaful, sila klik sini. (Rujukan: B. Service Tax – No. 9)