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AXA e-Claim for
Travel Insurance

Easy and convenient way to submit and
track your claim online.

Submit a Claim

Select the benefit that you are claiming for and view the required documents.

You may select multiple claim benefits.

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You may select multiple claim benefits.

The benefits below are only claimable with Medical and Hospital Expenses. Please click on the required benefit

For post treatments upon return to Malaysia

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You may select multiple claim benefits.

Loss of Deposit/Cancellation/Postponement Due to
Travel Curtailment (Trip Cut Short) Due to
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You may select multiple claim benefits.

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You may select multiple claim benefits.

Domestic Travel Extension
Pandemic Cover for Overseas Trip
Add-On Benefits
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Select the benefit that you are claiming for and view the required documents.

You may select multiple claim benefits.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

You may select multiple claim benefits.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

You may select multiple claim benefits.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

We are here to guide you on your claim

What I’m covered for?

It is important to know what you are covered for when making a claim.

Travel
inconvenience

Cover inconveniences such as trip cancellation due to serious injury or illnesses, natural disaster at your travel destination,  flight cancellation, delays or missed departures.  

Medical &
hospitalization

Reimburse on expenses incurred due to accident or sickness during your travel.

Baggage & personal
belongings

Pay for the loss or damage to your baggage and personal belongings caused by the negligence or delay by the carrier. 

Pandemic Add-on Cover

Protect against pandemic illness / related events during your overseas trip. This has to be purchased as an add-on together with your travel insurance policy, at least 14 days prior to the commencement of your trip from Malaysia.

Contact your servicing Agent or Customer Service at 03-21708282 (Monday to Friday: 8.30am to 5.30pm) for further enquiries on your policy cover. Alternatively, you can refer to the Travel insurance product information for AXA International Travel Insurance or Domestic Travel Insurance

How long will my claim take?

With complete information and supporting documents received from you, we will provide the claim decision within 5 business days. For an approved claim, you will receive the payment in your account within 3 business days. However, in some cases, it may take longer due to the complexity of the claim. Regardless, we will keep you informed of your claim progress. 

Track Your Claim

Track your claim status anytime, anywhere.

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