In compliance with the Government's Movement Control Order, we regret to inform that all AXA Affin General Insurance branches nationwide (except for Customer Service Center, Wisma Boustead) will be temporarily closed until further notice.
In this unprecedented and challenging time, we thank you for your patience and kind understanding. Please be assured that your health and safety remain our utmost priority and we are committed to serve you in times of adversity.
We can be reached at:
· Email: email@example.com (primary contact point as we are experiencing high volume of customer queries at our call center)
· Tel: 03-2170 8282 (Operating Hours: Monday to Friday, 8:30am – 5:30pm excluding Public Holidays)
· Customer Service Center, Wisma Boustead (Operating Hours: Monday to Thursday, 9:00am – 4:00pm and Friday, 9:00am – 3:00pm excluding Public Holidays)
For all claim submissions, please go to https://support.axa.com.my
The 24/7 contact points for emergency health, travel and motor cases are listed below:
· Individual & Group Health Insurance (Asia Assistance): + 603 7628 3730
· Group Health (MediExpress): 1-300-80-0020
· Group Health (MiCare): 1-300-88-9979
· Personal Accident SmartPA/ SmartPA Easy (Asia Assistance): + 603 7628 3730
· Personal Accident SmartPA Enhanced (MediExpress): 1-300-80-0020
· AXA Motor Roadside Assistance: 1800-88-1033 (for towing services only)
· Emergency Travel Assistance: +603 2142 0399
We seek your kind patience during this period should there be any delay in our response(s) to your queries.
We apologise for any inconvenience caused and thank you for your understanding.
In appreciation to its loyal customers, AXA Malaysia (AXA Affin General Insurance Berhad & AXA Affin Life Insurance Berhad) will be absorbing the 6% goods and services tax (GST) to all its policyholders, as follows:
For more information, please click here to contact us.
Important Notice :
Please be informed that Service Tax will be implemented by the Government of Malaysia with effect from 1 September 2018 at a rate of six (6) per centum.
AXA Affin Insurance Malaysia reserves the right to collect from you an amount equivalent to the Service Tax payable on the applicable premium for the policy period, or in the event that the policy period commences before but expires after 1 September 2018, to collect from you an amount equivalent to the Service Tax payable on the applicable premium calculated from 1 September 2018 on a pro-rated basis.
Your obligation to pay Service Tax shall form part of the Terms and Conditions in your insurance policy.
The laws governing Service Tax are as per the Service Tax Act, 2018 and all Regulations passed by the Government of Malaysia from time to time.
For more info on taxable services under the Insurance & Takaful industry, kindly click here (Reference: B. Service Tax – Item 9)
Notis Penting :
Dimaklumkan bahawa Cukai Perkhidmatan akan dikuatkuasakan oleh Kerajaan Malaysia pada 1 September 2018 pada kadar enam (6) peratus.
AXA Affin Insurance Malaysia berhak memungut sejumlah amaun bayaran Cukai Perkhidmatan yang dikenakan ke atas premium yang ditetapkan semasa tempoh polisi, atau sekiranya tempoh polisi bermula sebelum dan berakhir selepas 1 September 2018, memungut daripada pemegang polisi amaun Cukai Perkhidmatan secara pro-rata yang dikenakan ke atas premium yang dikira bermula 1 September 2018.
Kewajipan membayar Cukai Perkhidmatan hendaklah tertakluk kepada Terma dan Syarat di dalam polisi Insurans anda. Undang-Undang yang mentadbir Cukai Perkhidmatan adalah Akta Cukai Perkhidmatan, 2018 dan segala Peraturan yang diluluskan oleh Kerajaan Malaysia dari masa ke semasa.
Untuk maklumat lanjut tentang Cukai Perkhidmatan yang dikenakan di bawah industri Insurans & Takaful, sila klik sini. (Rujukan: B. Service Tax – No. 9)